Wellness & Spa Policies
At Ankala Wellness & Spa Bali, every treatment is thoughtfully crafted to inspire relaxation, rejuvenation, and holistic well-being. To ensure a seamless and tranquil experience for all our guests, we kindly invite you to review the following policies.
1. Reservations
Ankala Wellness & Spa is open daily from 11:00 AM to 8:00 PM.
- Please dial 100 from your guest room, or
- Contact us via our reservation team at reservation@handaragolfresort.com or hotline Whatsapp at +62 87 8888 36 888
To secure your preferred treatment and time, we recommend booking at least 24 hours in advance. All appointments must be guaranteed with valid credit card details. Kindly note that Ankala Wellness & Spa reserves the right to pre-authorize your card prior to arrival.
2. Arrival Time
We recommend arriving 15 minutes prior to your scheduled appointment. This allows ample time to complete a brief wellness form and begin your journey in a calm and relaxed state.
3. Cancellations, Rescheduling & Tardiness
Should you need to cancel or reschedule, we kindly request at least 24 hours’ notice.
- Cancellations made within 24 hours will incur a 50% charge.
- No-shows will be charged 100% of the scheduled treatment.
For late arrivals, treatment times may be shortened out of consideration for the next guest.
4. Forms of Payment
- In-house guests may conveniently sign charges to their room.
- Day guests are welcome to settle payment by cash or major credit card.
All prices are listed in Indonesian Rupiah (IDR) and are subject to 21% government tax and service charge.
5. What to Wear
A robe, slippers, and a personal locker will be provided for your comfort.
Sauna & Japanese Onsen: Kindly bring your own swimwear.
6. Wellness Etiquette
To preserve the serene ambiance of our spa, we respectfully maintain a peaceful, smoke-free, and alcohol-free environment. We kindly ask guests to speak softly, silence mobile phones, and refrain from using digital devices inside the facility.
7. Your Comfort, Our Care
For the safety and relaxation of all guests, spa treatments are available for those aged 16 and above. Guests under 16 may enjoy treatments with parental consent.
To further personalize your experience, we ask that our Physical Assessment & Disclaimer Acknowledgement be completed and signed. This allows us to be mindful of any allergies or prior injuries. Many of our treatments may be thoughtfully tailored to support pregnancy or other specific needs.
Should you have any health or medical concerns, our dedicated spa team will be delighted to assist you.